Customer Service

Temporary Commercial Sewer Rate Relief Program in Response to COVID-19 Pandemic and Related Economic Impacts

In recognition of the impacts that the COVID-19 pandemic has had on our entire community, the Tahoe-Truckee Sanitation Agency (T-TSA) Board of Directors has taken action to help alleviate the financial hardships for our commercial customers.

 

With the continuance of the State of California’s and local COVID-19 orders and directives limiting non-essential business activity, T-TSA recognizes that our local businesses have experienced additional and sustained financial hardships. To support our commercial customers, the T-TSA Board of Directors took action on March 17, 2021 by adopting Resolution No. 2-2021 which establishes a Temporary Commercial Sewer Rate Relief Program (Program).

 

The key measures of the Program include:

  • An Automatic Relief equal to a 50% sewer rate reduction for a 6-month period (Jan 2021 – June 2021)

        for Commercial Customers in the following Agency billing categories:

  • Restaurants and Bars (indoor and outdoor seating)

  • Beauty/Barber Shops

  • Theaters

  • Churches

  • An Application-Based Relief equal to a 50% sewer rate reduction for a 6-month period (Jan. 2021 – Jun. 2021) for Commercial Customers who experienced or are experiencing a significant loss of business caused by or attributable to the COVID-19 pandemic and related State of California or County of Nevada, Placer or El Dorado (depending upon the county where the particular Commercial Customer is located) emergency and public health orders and that has resulted in a significant reduction of the Commercial Customer’s use of Agency sewer service. 

Commercial Customers mean Agency commercial and non-residential sewer customer accounts. If your commercial account meets the above criteria for Automatic Relief, you do not need to take any additional steps as we will provide the relief automatically. If your commercial account meets the above criteria for the Application-Based Relief, we encourage you to apply for the relief. An application can be downloaded from the following link: COVID-19 Relief Program Application. Once completed, please forward to Celeste Graves via USPS at our administrative office or at cgraves@ttsa.net.

Please note, relief will be issued to the property owners on record; however, T-TSA encourages property owners to pass the commercial sewer rate relief directly to the tenant if they are responsible for sewer service payment.  The Agency does anticipate 30 days to issue a relief upon date of approval.

 

If you have any questions on the Program or your relief, please contact Celeste Graves at cgraves@ttsa.net or (530) 587-2525.